Return Policy

Return Goods Policy

Purchases from Médunik Canada will not be reimbursed or credited, but will be replaced as per the following policy:

Products not eligible for replacement:

  • Short-dated or expired products
  • Products damaged by fire, water, smoke or any natural disaster
  • Products damaged due to improper handling and/or storage by customer
  • Refrigerated products

Products eligible for replacement:

Defective Products

A product is considered damaged if its content has been adversely affected during transportation. A damaged product will be replaced immediately. It must however be returned to Médunik Canada as a full unit.

Procedure:

  • Customers must report within two (2) business days of receipt any damaged product.
  • Please fax your request to 1-877-855-8817 or e-mail to orders@medunikcanada.com
  • Your request must include the following information:
    • Product name
    • Quantity returned
    • Lot number
    • Expiry date
    • Returning institution name and address
    • PO number
    • Reason for return
  • You will be issued an authorization number. Please indicate this number on your return slip.
  • A pre-addressed shipping envelope will be provided to you to facilitate the return of the product to our office.
  • Once an authorization number has been issued, the product must be returned within 5 business days.
  • No product will be replaced without a valid authorization number

Defective Products

For a defective product, a pharmacist must file a formal complaint directly with our Medical Information Department so that we can collect information concerning the complaint and process it appropriately. A defective product will be replaced immediately.

Procedure:

  • The pharmacist must contact é Canada's Medical Information Department at 1-855-MEDUNIK (633-8645).
  • A pre-addressed shipping envelope will be provided to you to facilitate the return of the product to our office.
  • Upon receipt of the product, we will carry out a full investigation to determine the cause and implement any corrective and/or preventive measures that may be required.
  • The pharmacist will be informed in writing of the conclusion of our investigation.

Médunik Canada’s Product Return Policy is subject to change at any time and without prior notice.